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⚠️ How to Resolve Deviations within a Record

Resolve a deviation inside a Record

ScreenRecording2026-06-01at10.24.56AM-ezgif.com-video-to-gif-converterResolving a Deviation

Once a deviation is identified, follow these steps to document the corrective action:

  1. Locate the field with a deviation or go to the Deviations tab 

  2. Select the deviation icon (⚠️) next to the flagged item or the [↗] when in the deviations tab.

  3. Select a resolution method:

    • Reassign: Reassign this deviation to a different team or individual.
    • Resolve with Comments: Write a comment, attach supporting documents, and sign.
    • Link a Record: Link an existing record as the resolution.
    • Assign a Record: Assign a new record to be completed as the resolution.

  4. Select Next to proceed.

  5. Complete the required fields based on the resolution method selected:

    • Resolve with Comments: Enter a comment in the Comment field (required). Select Click to Sign in the Signature section to sign the resolution, then select Resolve.
    • Link a Record: In the Link a Record modal, use the Form dropdown to filter records, then select the record to link. Optionally add a Comment. Select Link Record to confirm.
    • Assign a Record: In the Assign a Record modal, set Assign To (Team or Individual), select the Team or individual, choose the Form, and set a Deadline. Select Link Record to confirm.

  6. (Optional) Add evidence by selecting Add files or dragging attachments into the Attachments area.

  7. Select the green Click to Sign button to apply your digital signature.

  8. Select the green Resolve button to complete the process.

Tip: After a deviation is resolved, the status will update to Resolved and you can select View Details [↗] at any time to see the signature and comments associated with the fix.