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⚠️ How to Resolve Deviations within the Deviations Module

Resolve a deviation through the deviations module

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Resolving a Deviation

  1. In the Deviations list, locate an entry with a status of Open.

  2. Select the Resolve button [↗].

  3. In the resolution panel, choose one of the following:

    • Reassign: Reassign the deviation to a different team or user.
      • Note: deviations are automatically assigned to the user completing the record
    • Resolve with Comments: Enter a comment in the Comment field (required). Select Click to Sign in the Signature section to sign the resolution, then select Resolve.
    • Link a Record: In the Link a Record modal, use the Form dropdown to filter records, then select the record to link. Optionally add a Comment. Select Link Record to confirm.
    • Assign a Record: In the Assign a Record modal, set Assign To (Team or Individual), select the Team or individual, choose the Form, and set a Deadline. Select Link Record to confirm.

  4. Select Next.

  5. (Optional) Add evidence by selecting Add files or dragging attachments into the Attachments area.

  6. Select the green Click to Sign button to apply your digital signature.

  7. Select the green Resolve button to complete the process.

Tip: After a deviation is resolved, the status will update to Resolved and you can select View Details [↗] at any time to see the signature and comments associated with the fix.