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⚠️ How to Resolve Deviations

Deviations can be resolved through the record or Deviations module

Resolve deviation from Deviations Module:

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Resolve Deviation from a Record:

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Resolving a Deviation

Once a deviation is identified, follow these steps to document the corrective action:

  1. In the Deviations list, locate an entry with a status of Open.

  2. Select the Resolve button [↗].

  3. In the resolution panel, choose one of the following:

    • Reassign: Send the deviation to a different team for handling.

    • Resolve with Comments: Address the issue immediately.

  4. Select Next.

  5. Enter a mandatory Comment detailing the action taken/corrective action.

  6. (Optional) Add evidence by selecting Add files or dragging attachments into the Attachments area.

  7. Select the green Click to Sign button to apply your digital signature.

  8. Select the green Resolve button to complete the process.

Tip: After a deviation is resolved, the status will update to Resolved and you can select View Details [↗] at any time to see the signature and comments associated with the fix.